MedoMods – AM GbR

Last updated: 04 November 2025

Provider Identification (Sec. 5 German Telemedia Act – TMG)

Company / Provider: AM GbR, trading as “MedoMods”

Business address: Danziger Straße 6, 69181 Leimen, Germany

Partners (GbR): Mikail Aslan, Ahmad Ablieh

Represented by: the partners of the GbR

E-mail: info@medomods.com

VAT ID (§ 27a UStG): not available / not applicable

Commercial register: not applicable for a civil-law partnership (GbR)

Responsible for Editorial Content (Sec. 18(2) MStV)

Mikail Aslan, Danziger Straße 6, 69181 Leimen, Germany

Online Dispute Resolution / Consumer Arbitration

The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Liability Notice

• Content: We exercise due care when creating the content on these pages. Nevertheless, no guarantee is assumed for accuracy, completeness or timeliness.
• External links: This website contains links to third-party websites. We have no influence on their content and therefore assume no liability for such external content. Responsibility lies with the respective provider/operator at the time of linking; continuous monitoring without specific indications of infringement is unreasonable. Upon becoming aware of legal violations, such links will be removed promptly.

Copyright

All texts, images, graphics and other content on this website are protected by copyright. Any use beyond statutory exceptions requires prior written consent of the rights holder.

MedoMods – AM GbR

Address: Danziger Straße 6, 69181 Leimen, Germany

E-mail: info@medomods.com

Last updated: 04 November 2025

1) Instructions on Withdrawal

Right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal period

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you,

• acquire(s) physical possession of the goods;
• in the case of a contract for multiple goods ordered in one order and delivered separately: the day on which you acquire physical possession of the last of the goods;
• in the case of a good consisting of multiple lots or pieces: the day on which you acquire physical possession of the last lot or piece;
• in the case of a contract for regular delivery of goods over a set period: the day on which you acquire physical possession of the first goods.

How to exercise the right

To exercise the right of withdrawal, you must inform us (MedoMods – AM GbR, Danziger Straße 6, 69181 Leimen, Germany; E-mail: mikailaslan3005@icloud.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or e-mail).

You may use the Model Withdrawal Form set out below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2) Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the standard delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return address:

MedoMods – AM GbR

Danziger Straße 6

69181 Leimen

Germany

Return shipping costs:

You will bear the direct cost of returning the goods. Goods in this category can normally be returned by post.

Diminished value:

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please avoid damage and contamination and return items in their original packaging if reasonably possible. This is not a prerequisite for exercising your right.

Refund method:

Unless expressly agreed otherwise, we will carry out the refund using the same means of payment as you used for the initial transaction.

3) Exclusions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods made to the consumer’s specifications or clearly personalised, such as custom watch buildsor personalised dials (e.g., with logos/engravings);
• the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature.

(Other statutory exclusions may apply in individual cases under Article 16 of Directive 2011/83/EU / § 312g(2) BGB.) 

Last updated: November 20, 2025

MedoMods operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MedoMods is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mikailaslan3005@icloud.com or contact us at Danziger Straße 6, Leimen, 69181, DE For the purpose of applicable data protection laws, we are the data controller of your personal information.

MedoMods – AM GbR

Last updated: 04 November 2025

Seller: AM GbR, trading as “MedoMods”

Address: Danziger Straße 6, 69181 Leimen, Germany

Represented by: Partner – Mikail Aslan

E-mail: info@medomods.com

Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Special Conditions for Processing Goods to the Customer’s Specifications
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Alternative Dispute Resolution

1) Scope of Application

1.1 These Terms & Conditions (“T&Cs”) of AM GbR, trading as “MedoMods” (the “Seller”), apply to all contracts for the sale of goods that a consumer or entrepreneur (the “Customer”) concludes with the Seller via the Seller’s online shop. Any terms of the Customer are rejected unless expressly agreed otherwise.

1.2 These T&Cs also apply to contracts for vouchers, unless expressly regulated otherwise.

1.3 A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity acting in exercise of its trade or profession.

2) Conclusion of Contract

2.1 Product presentations in the online shop are not binding offers; they invite the Customer to submit a binding offer.

2.2 By completing the checkout process and clicking the order button, the Customer submits a binding offer for the goods in the cart.

2.3 The Seller may accept the offer within five (5) days by:

(a) sending an order confirmation by e-mail (text form); or

(b) dispatching the goods; or

(c) requesting payment after order submission.

The contract is formed upon the first of these events. The acceptance period starts on the day after the Customer sends the offer and ends at the close of the fifth day. If the Seller does not accept within this period, the Customer is no longer bound.

2.4 PayPal: If the Customer selects a PayPal payment method, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg, under PayPal’s terms. For certain PayPal methods, the Seller declares acceptance of the Customer’s offer at the time the Customer clicks the order button.

2.5 After conclusion of contract, the Seller stores the contract text and sends it to the Customer by e-mail.

2.6 The Customer can identify and correct input errors before submitting the order using the usual browser/shop functions.

2.7 Contract language: German.

2.8 Order processing is usually automated by e-mail. The Customer must provide a correct e-mail address and configure spam filters to receive messages from the Seller.

3) Right of Withdrawal

3.1 Consumers generally have a statutory right of withdrawal.

3.2 Details are set out in the Seller’s Cancellation Policy (provided separately in the shop).

3.3 The right of withdrawal does not apply to consumers who, at the time of contract conclusion, are not resident in an EU Member State and whose sole residence and delivery address are outside the EU.

4) Prices and Payment Terms

4.1 Unless stated otherwise on the product page, prices are total prices plus any shipping costs shown at checkout. VAT display follows the status shown at checkout (if § 19 German VAT Act applies, no VAT is shown).

4.2 For deliveries to non-EU countries, additional costs may arise (e.g., bank/FX fees, import duties/taxes/customs charges) payable by the Customer. Such costs may also arise when payment is made from outside the EU even if delivery is within the EU.

4.3 Payment methods: The methods displayed at checkout are available, in particular Shopify Payments (Stripe) (e.g., credit/debit card, Apple Pay, Google Pay; and, where available, Klarna) and PayPal. Additional terms of the respective payment providers may apply.

4.4 Where the Seller offers PayPal methods involving Seller pre-financing (e.g., invoice/instalments), the Seller may assign the claim to PayPal or a named payment service provider. PayPal/the provider may perform a credit check and refuse the chosen method if negative. General order enquiries (delivery time, returns, complaints, withdrawals, refunds) remain handled by the Seller.

5) Delivery and Shipping Conditions

5.1 Delivery is made within the delivery area indicated by the Seller to the shipping address specified by the Customer at checkout.

5.2 Origin & transit: Shipment regularly originates from Asia (non-EU) via international logistics partners (e.g., DHL, UPS, CTT, Correos, YunExpress). Peak seasons and customs processing may cause delays.

5.3 Transfer of risk:

• For entrepreneurs, risk of accidental loss/deterioration passes upon handover to the carrier.
• For consumers, risk passes upon handover to the consumer/an authorised recipient. Exception: if the consumer commissions the carrier and the Seller did not name that carrier, risk passes upon handover to that carrier.5.4 Self-supply reservation: If the Seller is not supplied correctly or on time through no fault of the Seller despite a proper covering transaction, the Seller may withdraw. The Customer will be informed without delay; any consideration received will be refunded.5.5 Self-collection is not available.5.6 Vouchers, where offered, are provided by e-mail or post.

6) Retention of Title

Where the Seller performs in advance, the goods remain the property of the Seller until paid in full.

7) Liability for Defects (Warranty)

7.1 Statutory warranty rules apply unless modified below.

7.2 For entrepreneurs:

• The Seller may choose the type of subsequent performance;
• For new goods, the limitation period for defects is one (1) year from delivery;
• For used goods, defect rights are excluded;
• Replacement delivery does not restart the limitation period.7.3 The above restrictions do not apply:
• to claims for damages/reimbursement of expenses;
• where the Seller fraudulently concealed a defect;
• to goods normally used for a building and causing its defectiveness;
• to any update obligation for goods with digital elements.7.4 Statutory recourse claims of entrepreneurs remain unaffected.7.5 Commercial duty to examine and notify: If the Customer is a merchant (§ 1 HGB), §§ 377 et seq. HGB apply.7.6 Transport damage (consumers): Consumers are requested to report obvious transport damage to the carrier and notify the Seller. Failure to do so does not affect statutory/contractual rights.

8) Special Conditions for Processing Goods to the Customer’s Specifications

8.1 If, in addition to delivery, the Seller owes processing to Customer specifications (e.g., personalised dials, full custom builds), the Customer must provide all necessary content (texts/images/graphics) in the required formats and with the necessary rights, and warrants that no third-party rights are infringed.

8.2 The Customer shall indemnify the Seller against third-party claims arising from rights infringements caused by the contractual use of the Customer’s content (including necessary legal defence costs), where the Customer is at fault.

8.3 The Seller may reject orders if content violates laws/regulations or public policy (in particular unconstitutional, racist, discriminatory, insulting, harmful to minors, or glorifying violence).

9) Redemption of Promotional Vouchers

9.1 Free, time-limited promotional vouchers may be redeemed only in the online shop and only within the stated period.

9.2 Redeemable by consumers only.

9.3 Certain products may be excluded as stated on the voucher.

9.4 Redeemable only before checkout completion; no retrospective set-off.

9.5 Only one promotional voucher per order.

9.6 Basket value must at least equal the voucher amount; remaining balance is not refunded.

9.7 If the voucher does not cover the order total, the difference may be paid using other available methods.

9.8 No cash payment or interest on voucher balances.

9.9 If goods paid (in whole/part) with a promotional voucher are withdrawn, the voucher is not refunded.

9.10 Promotional vouchers are transferable; the Seller may perform with discharging effect to the holder redeeming it, except where the Seller knows or grossly negligently does not know that the holder lacks authority.

10) Redemption of Gift Vouchers

10.1 Gift vouchers purchased for value may be redeemed in the shop unless otherwise stated on the voucher.

10.2 Gift vouchers and remaining balances are redeemable until the end of the third calendar year after purchase. Remaining balances are credited until expiry.

10.3 Redeemable only before checkout completion; no retrospective set-off.

10.4 Multiple gift vouchers may be redeemed per order.

10.5 Gift vouchers cannot be used to purchase other gift vouchers.

10.6 If the voucher does not cover the order total, the difference may be paid using other available methods.

10.7 No cash payment or interest on voucher balances.

10.8 Gift vouchers are transferable; the Seller may perform with discharging effect to the holder redeeming it, except where the Seller knows or grossly negligently does not know that the holder lacks authority.

11) Applicable Law

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice applies only insofar as it does not deprive them of mandatory protections of the law of their habitual residence.

11.2 This choice of law does not apply to the statutory right of withdrawal for consumers who, at contract conclusion, are not residents of an EU Member State and whose sole residence and delivery address are outside the EU.

12) Alternative Dispute Resolution

12.1 The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

12.2 The Seller is neither obliged nor willing to participate in dispute resolution before a consumer arbitration board

Last updated: 04 November 2025

1) Order Processing Time

• All pieces are built to order.
• Standard processing time: 3–4 business days after payment is received.
• Custom builds (e.g., personalized dials with logo or full bespoke builds): 5 business days before dispatch.
• Once shipped, we’ll email you a confirmation with your tracking number.

2) Shipping Methods & Transit Times

We ship with reliable carriers such as DHL, UPS, CTT, Correos, YunExpress or an equivalent service depending on destination.

Region

Estimated Transit Time*

EUROPE

6–10 business days

AMERICA

10–12 business days

AUSTRALIA

8–10 business days

ASIA

6–8 business days

*During peak seasons or when a parcel is processed by customs, delays can occur.

3) Shipping Fees

• Shipping rates are calculated automatically at checkout based on destination and parcel weight.
• Free shipping may apply to selected products or promotional campaigns.

4) Duties & Import Taxes

• Many of our shipments are delivered duty-free or with minimal import charges, but this is not guaranteed.
• Buyers are responsible for any import duties, VAT, and customs clearance fees required by local regulations.
• We are not liable for delivery delays caused by customs inspections, but we always use correct documentation and optimized routes.

5) Tracking

• You will receive a tracking number via email once your order has been dispatched.
• You can track your parcel on our Order Tracking page or directly on the carrier’s website.

6) Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, contact us within 7 days of the delivery date (or the date it was marked as delivered/expected). Provide:

• Order number
• Photos of the outer box, inner packaging, and the item (for damage)
• A brief description of the issue

We’ll assist with the carrier claim and, where appropriate, arrange a replacement or suitable solution.

Contact: mikailaslan3005@gmail.com

7) Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate at checkout.

• We are not responsible for deliveries to the wrong address due to incorrect details provided by the buyer.
• If a parcel is returned as undeliverable, re-shipping fees may apply.

8) Split Shipments

To speed up delivery, items in the same order may be shipped separately at our discretion. You will not be charged extra shipping for split shipments.

9) Service Limitations

Some carriers cannot deliver to certain locations (e.g., PO Boxes or specific remote areas). If delivery to your address is restricted, we’ll contact you to arrange an alternative.

MedoMods is an independent German workshop building custom timepieces on proven Seiko platforms. Each watch is made to order by hand, with careful alignment, torqueing and rate checks; water resistance is tested where stated (typically 5 ATM—this is not a dive instrument). Parts are selected for reliability—NH35 automatic movement, sapphire crystal and 316L steel—unless explicitly noted otherwise. Standard lead time is 5–7 business days before dispatch. We ship securely worldwide with tracking and provide a 12-month warranty against manufacturing defects under applicable law. You choose dial, bezel, hands, bracelet and—when available—logo options; we confirm feasibility, build, and run final QC before shipment. We are not affiliated with Seiko or any other brand and do not sell brand copies; our focus is honest specifications and solid craftsmanship, not marketing fluff. If you want a unique, dependable daily watch without luxury markups, you are our customer. For special requests, collaborations or bulk orders, contact support@medomods.com—concise replies, straight solutions.

Trade name: MedoMods

Phone number: +4915122683564

Email: info@medomods.com

Physical address: Danziger Straße 6, 69181 Leimen, Germany